Terms of service
TERMS OF SERVICE
Effective Date: September 19, 2026
Welcome to Haven Toys. These Terms of Service (“Terms”) govern your access to and use of the Haven Toys online store, including browsing merchandise, reviewing product information, placing orders, completing payments, and communicating with us regarding purchases or customer support.
Throughout these Terms, “Haven Toys,” “we,” “us,” and “our” refer to Haven Toys. “You,” “your,” “customer,” and “user” refer to any person who visits, shops from, purchases through, or otherwise interacts with our online store.
By accessing our website or submitting an order, you agree to these Terms together with the policies, product instructions, safety notices, and other information applicable to your transaction.
1. ABOUT HAVEN TOYS
Haven Toys operates an online retail store that may offer children’s toys, educational products, activity toys, creative-play merchandise, puzzles, games, baby or toddler accessories, family entertainment products, gifts, and related consumer goods.
Our product selection, age ranges, materials, sizes, colors, themes, and available collections may change over time.
2. RELATED STORE POLICIES
These Terms should be read together with our:
Privacy Policy;
Shipping Policy;
Return & Refund Policy;
Product-specific instructions;
Age recommendations;
Safety warnings;
Promotional conditions; and
Other notices displayed through our store.
Where a specific product includes additional requirements or safety information, those requirements supplement these Terms.
3. CUSTOMER ELIGIBILITY
You must have the legal capacity required under applicable law to enter into a purchase transaction.
Purchases made by individuals below the applicable age of majority should be completed with appropriate authorization or involvement from a parent or legal guardian where required.
4. ADULT PURCHASERS
Our store is intended for customers who are legally able to make purchases.
Where products are intended for children, the adult purchaser or caregiver is responsible for determining whether the merchandise is appropriate for the intended child.
5. ACCEPTABLE USE OF OUR STORE
Haven Toys may be used for lawful shopping, product research, order management, and related customer-service purposes.
You must not use our website to:
Engage in fraudulent transactions;
Submit unauthorized payment information;
Attempt unauthorized access to accounts or systems;
Circumvent security measures;
Introduce malware or harmful code;
Interfere with website functionality;
Violate intellectual property or privacy rights;
Unlawfully collect personal information; or
Engage in conduct prohibited by applicable law.
6. PRODUCT SELECTION RESPONSIBILITY
Customers should review all available product information before purchasing.
For children’s and family products, important considerations may include:
Recommended age;
Product dimensions;
Materials;
Included components;
Small parts;
Weight limits;
Assembly requirements;
Intended use;
Adult supervision recommendations; and
Safety warnings.
7. PRODUCT INFORMATION
Haven Toys makes reasonable efforts to provide useful and accurate product information.
Listings may include:
Product descriptions;
Photographs;
Age recommendations;
Materials;
Dimensions;
Included components;
Assembly information;
Usage instructions;
Safety warnings; and
Other relevant specifications.
Some information may originate from manufacturers, distributors, or suppliers.
8. AGE RECOMMENDATIONS
Age recommendations may be provided by the manufacturer, supplier, or Haven Toys for general guidance.
Parents and caregivers should consider the individual child’s:
Development;
Coordination;
Strength;
Behavior;
Ability;
Maturity; and
Supervision needs.
A stated age range does not replace responsible adult judgment.
9. SMALL PARTS
Certain toys may contain small parts that can present choking hazards to young children.
Customers should carefully review product labels and warnings before allowing a child to use merchandise.
Small components should be kept away from children below the recommended age.
10. ADULT SUPERVISION
Some toys and activity products may require adult supervision.
Where supervision is recommended, children should not use the product unattended.
Parents and caregivers should regularly assess whether continued supervision is appropriate based on the child and product.
11. PRODUCT INSPECTION BEFORE USE
Customers should inspect toys before first use.
A product should not be used if it appears materially:
Broken;
Cracked;
Loose;
Torn;
Incomplete;
Sharp;
Unstable; or
Otherwise unsafe.
12. REGULAR SAFETY INSPECTIONS
Toys may wear through repeated use.
Parents or caregivers should periodically inspect merchandise for:
Loose parts;
Cracks;
Splits;
Fraying;
Exposed stuffing;
Detached fasteners;
Damaged batteries;
Sharp edges; or
Other signs of deterioration.
Damaged merchandise should be removed from use where continued use may be unsafe.
13. ASSEMBLY
Some products may require adult assembly.
Customers should follow all supplied assembly instructions.
Before allowing a child to use an assembled product, customers should verify that:
Fasteners are secure;
Required components are installed;
Moving parts function correctly;
Protective covers are in place; and
The product appears stable.
14. ASSEMBLY HARDWARE
Screws, bolts, washers, clips, plastic packaging, or other assembly components may not be suitable for children.
Assembly materials should be kept away from children during setup and discarded or stored safely afterward.
15. BATTERY-OPERATED TOYS
Where Haven Toys offers battery-operated products, customers should follow applicable instructions concerning:
Battery type;
Battery orientation;
Charging;
Replacement;
Battery compartments;
Storage; and
Disposal.
Battery compartments should remain securely closed where required.
16. BATTERY SAFETY
Customers should not mix battery types or new and used batteries where product instructions prohibit doing so.
Leaking, swollen, corroded, or damaged batteries should not continue to be used.
Battery products should be handled and disposed of appropriately.
17. RECHARGEABLE AND ELECTRONIC TOYS
Where rechargeable or electronic toys are offered, customers should follow applicable instructions relating to:
Charging time;
Approved chargers;
Water exposure;
Heat;
Storage; and
Electrical safety.
Damaged cords, connectors, chargers, or electronic components should not continue to be used where unsafe.
18. MAGNETIC COMPONENTS
Some products may contain magnets.
Loose or detached magnets may present serious safety risks if swallowed.
Customers should discontinue use of products where magnetic components become loose, damaged, or accessible contrary to the intended design.
19. PROJECTILE OR MOVING TOYS
Where toys contain projectiles, wheels, moving parts, springs, or other mechanical features, customers should follow all applicable safety instructions.
Such products should not be aimed at faces, eyes, animals, or unintended targets where doing so may cause injury.
20. RIDE-ON OR ACTIVE-PLAY PRODUCTS
If Haven Toys offers ride-on, balance, active-play, or movement-related products, customers should review:
Age guidance;
Weight limits;
Surface recommendations;
Protective equipment guidance; and
Supervision requirements.
Products should be used only in appropriate environments.
21. INDOOR AND OUTDOOR TOYS
Products should be used outdoors only where they are intended for outdoor use.
Weather, moisture, heat, sunlight, or rough surfaces may damage merchandise not designed for those conditions.
22. WATER-USE PRODUCTS
Toys intended for bath, pool, or water play should be used according to all applicable instructions.
Water toys do not replace adult supervision, swimming skills, flotation devices, or other appropriate safety measures.
23. CREATIVE AND ART ACTIVITY PRODUCTS
Where Haven Toys offers coloring, craft, painting, slime, modeling, or creative activity products, customers should review applicable:
Age guidance;
Ingredient information;
Surface protection guidance;
Cleanup instructions;
Ventilation needs; and
Safety warnings.
24. MESSY PLAY AND SURFACE PROTECTION
Paints, markers, dyes, modeling materials, slime, adhesives, and similar products may stain clothing, furniture, flooring, or other surfaces.
Customers should protect work areas where appropriate and follow product cleanup instructions.
25. PUZZLES AND EDUCATIONAL PRODUCTS
Educational toys and puzzles may be designed to support play, learning, coordination, or problem-solving.
Individual learning outcomes may vary.
Haven Toys does not guarantee specific educational or developmental results.
26. PLUSH TOYS
Plush toys, dolls, fabric products, and stuffed merchandise should be inspected regularly for:
Loose seams;
Exposed stuffing;
Detached accessories;
Loose eyes or buttons; and
Other damaged components.
Customers should follow applicable cleaning instructions.
27. WOODEN TOYS
Wooden toys may naturally show minor differences in grain, tone, or texture.
Products should be removed from use if they become materially splintered, cracked, or otherwise unsafe.
28. PLASTIC TOYS
Plastic toys may be damaged by excessive heat, impact, sunlight, or rough use.
Customers should discontinue use if plastic components become cracked, sharp, brittle, or significantly deformed.
29. TEXTILE AND FABRIC PRODUCTS
Fabric play products may naturally soften, crease, fade slightly, or change through ordinary use and laundering.
Customers should follow applicable washing and drying instructions.
30. PRODUCT DIMENSIONS
Dimensions, weights, and measurements may be approximate unless expressly stated otherwise.
Minor manufacturing tolerances may occur.
Customers should review product dimensions carefully where size affects suitability or safe use.
31. COLOR AND APPEARANCE
We make reasonable efforts to display merchandise accurately.
Actual colors, patterns, textures, and finishes may differ slightly because of:
Photography;
Lighting;
Screen calibration;
Device settings;
Material characteristics; or
Production variation.
Exact digital color matching cannot be guaranteed.
32. PRODUCT PHOTOGRAPHY
Product photographs may include children, furniture, décor, storage accessories, books, or other items used only for demonstration, scale, or styling.
Only merchandise expressly identified as included in the applicable listing forms part of your purchase.
33. SETS AND MULTI-PIECE PRODUCTS
Certain products may be sold as sets or contain multiple components.
Customers should review the listing carefully to determine:
Number of pieces;
Included accessories;
Included batteries where applicable;
Assembly hardware; and
Other components.
34. CLEANING AND MAINTENANCE
Customers should follow applicable cleaning and care instructions.
Certain products may be damaged by:
Harsh chemicals;
Excessive water;
High temperatures;
Abrasive cleaning;
Improper washing; or
Improper drying.
35. STORAGE
Toys should be stored appropriately when not in use.
Customers should consider keeping:
Small parts;
Sharp accessories;
battery components;
cords;
craft materials; and
supervision-only toys
away from children when appropriate.
36. PRODUCT MODIFICATION
Customers should not materially cut, drill, dismantle, repaint, alter, or modify toys in a manner that compromises safety or intended function.
Material modification may affect return or warranty eligibility where permitted by law.
37. PRODUCT AVAILABILITY
All merchandise remains subject to availability.
Adding a product to a shopping cart does not permanently reserve inventory.
Products, colors, sizes, styles, or variants may become unavailable before fulfillment.
If paid merchandise cannot be supplied, any amount owed will be refunded.
38. LIMITED OR SEASONAL PRODUCTS
Certain toy collections, seasonal items, colors, themes, bundles, or promotional products may be available only while supplies last.
Haven Toys does not guarantee that sold-out or discontinued products will be restocked.
39. PURCHASE LIMITS
We may establish reasonable purchase limits for products, promotions, customers, households, accounts, or transactions.
Orders exceeding applicable limits may be adjusted or canceled.
Any amount owed for canceled paid merchandise will be refunded.
40. PRICING
Prices may change for future purchases.
The price properly displayed during checkout when an order is submitted will generally apply to that transaction, subject to correction of genuine errors where permitted by applicable law.
41. TAXES AND FINAL TOTAL
The checkout total may include:
Merchandise charges;
Applicable taxes;
Shipping fees;
Promotional adjustments; and
Other amounts disclosed before payment authorization.
Customers should review the complete total before submitting payment.
42. PROMOTIONS
Haven Toys may periodically offer sales, promotional codes, bundles, gifts with purchase, introductory discounts, or other special offers.
Promotions may include conditions regarding:
Eligible merchandise;
Minimum purchase amounts;
Expiration dates;
Redemption limits;
Customer eligibility; and
Combination with other offers.
Expired, altered, duplicated, fraudulent, or unauthorized promotional use may be rejected.
43. STORE INFORMATION ERRORS
Despite reasonable efforts, genuine errors may occasionally occur involving:
Product descriptions;
Prices;
Measurements;
Materials;
Age guidance;
Inventory;
Product photographs; or
Promotional information.
Haven Toys may correct such errors when identified.
44. MATERIAL ERRORS AFFECTING ORDERS
If a material error is identified before fulfillment, we may provide corrected information or cancel the affected merchandise where appropriate.
Any amount owed for canceled paid merchandise will be refunded.
45. PLACING AN ORDER
Completing checkout constitutes your request to purchase the merchandise identified in the order.
An automated order confirmation generally acknowledges receipt of your request.
It does not necessarily constitute final acceptance or guarantee fulfillment.
46. ORDER REVIEW
Before fulfillment, Haven Toys may reasonably verify:
Product availability;
Variant availability;
Payment authorization;
Billing information;
Shipping details;
Purchase quantities; and
Transaction security.
Additional information may be requested where reasonably necessary.
47. ORDER ACCEPTANCE OR REFUSAL
Haven Toys may accept, decline, hold, or cancel an order for legitimate reasons.
Examples may include:
Product unavailability;
Failed payment authorization;
Material pricing or listing errors;
Incomplete transaction information;
Reasonable fraud concerns;
Unauthorized payment activity;
Delivery restrictions; or
Applicable legal requirements.
Any amount owed for canceled paid merchandise will be refunded.
48. CUSTOMER INFORMATION
Customers are responsible for providing complete and accurate information during checkout.
Please verify:
Full name;
Email address;
Telephone number where requested;
Billing information;
Shipping address; and
Payment details.
If you identify an error, contact Haven Toys promptly.
Changes cannot be guaranteed once fulfillment begins.
49. PAYMENT AUTHORIZATION
Available payment methods will be displayed during checkout.
By submitting payment information, you represent that you are authorized to use the selected payment method and authorize the applicable transaction.
Independent payment processors or financial institutions may process payments on our behalf.
50. TRANSACTION SECURITY
Haven Toys may use reasonable procedures intended to identify potentially fraudulent or unauthorized transactions.
Orders presenting legitimate security concerns may be delayed for verification.
Customers must not knowingly use unauthorized payment information, impersonate another purchaser, provide materially false billing details, or attempt to bypass transaction-security measures.
51. SHIPPING
Order processing and shipment are governed by our separate Shipping Policy.
Customers should review that policy for applicable information regarding:
Processing periods;
Shipping methods;
Shipping charges;
Estimated delivery periods; and
Geographic delivery limitations.
52. DELIVERY ESTIMATES
Delivery dates and transit periods are estimates unless expressly identified as guaranteed.
Carrier operations, severe weather, holidays, transportation disruptions, seasonal demand, address issues, or other circumstances outside our reasonable control may affect delivery.
53. SHIPPING ADDRESS RESPONSIBILITY
Customers must provide a complete and accurate delivery address.
If you identify an address error after ordering, contact Haven Toys promptly.
We may attempt to correct eligible information before shipment, but changes cannot be guaranteed once fulfillment or carrier processing begins.
54. MULTIPLE SHIPMENTS
Orders containing several products may occasionally be shipped in separate packages.
Different packages may have separate tracking information or delivery dates.
Receipt of one package does not necessarily mean the entire order has been delivered.
55. ORDER MODIFICATIONS
Customers may request changes before fulfillment has progressed too far.
Depending on order status, we may be unable to modify:
Product selection;
Color;
Size;
Quantity;
Shipping information; or
Other transaction details.
A requested modification becomes effective only when confirmed by Haven Toys.
56. CANCELLATION REQUESTS
Customers may request cancellation while fulfillment can reasonably be stopped.
Submitting a cancellation request does not guarantee cancellation.
Once merchandise has shipped, available options will generally be governed by our Return & Refund Policy.
57. RETURNS AND EXCHANGES
Our separate Return & Refund Policy governs eligibility and procedures for returns and exchanges.
Applicable requirements may concern:
Return deadlines;
Product condition;
Original packaging;
Included components;
Assembly condition;
Usage condition;
Proof of purchase; and
Product-specific exclusions.
Nothing in these Terms limits mandatory consumer rights that cannot legally be waived.
58. CONDITION OF RETURNED TOYS
To the extent permitted by applicable law, return eligibility may be affected if merchandise has been materially:
Used;
Assembled;
Damaged;
Modified;
Stained;
Washed;
Missing components; or
Otherwise changed after delivery.
Customers should review our Return & Refund Policy before substantially using or altering merchandise they may wish to return.
59. OPENED OR HYGIENE-SENSITIVE PRODUCTS
Certain plush toys, baby products, bath toys, wearable items, or other personal-use merchandise may have additional return conditions for hygiene or product-integrity reasons.
Where permitted by law, eligibility may be affected after merchandise has been used, washed, contaminated, or materially changed.
60. COMPLETE SET REQUIREMENTS
Where a toy, game, puzzle, or activity kit contains multiple pieces, return eligibility may depend on whether all required parts, accessories, instructions, and packaging are included.
Missing or materially used components may affect eligibility where permitted by law.
61. REFUND PROCESSING
Approved refunds will be processed according to our Return & Refund Policy.
Where appropriate, refunds will generally be issued through the original payment method.
Banks, card issuers, and payment providers may require additional time to make refunded funds available.
62. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS
Customers should inspect merchandise reasonably promptly after delivery.
If an item arrives damaged, defective, incomplete, or materially different from what was ordered, please contact Haven Toys.
We may reasonably request:
Your order number;
A description of the issue;
Photographs of the merchandise;
Photographs of damaged or missing components;
Photographs of product labels where relevant; and
Photographs of applicable packaging.
Available remedies will be determined according to our policies and applicable law.
63. PRODUCT RECALLS AND SAFETY NOTICES
If merchandise sold through Haven Toys becomes subject to an applicable recall or significant safety notice, customers should follow instructions issued by the responsible manufacturer, supplier, or regulatory authority.
Where appropriate, Haven Toys may take reasonable steps to communicate relevant information to affected customers.
64. CUSTOMER ACCOUNTS
If customer account functionality is available, customers are responsible for maintaining reasonable security over login credentials.
Please contact us if you suspect unauthorized account access.
We may temporarily restrict account functionality where reasonably necessary to protect store security or investigate suspicious activity.
65. PRIVACY
Our Privacy Policy explains how personal information associated with customers and visitors may be collected, used, retained, disclosed, and protected.
Please review that policy together with these Terms.
66. INTELLECTUAL PROPERTY
Our website may contain product photographs, graphics, descriptions, written materials, illustrations, logos, trademarks, layouts, designs, branding, and other protected content.
Such materials may belong to Haven Toys or applicable licensors, manufacturers, suppliers, designers, or other rights holders.
Accessing our store does not transfer ownership of these materials.
67. USE OF STORE CONTENT
Customers may view Haven Toys content for ordinary personal shopping and informational purposes.
Unless separately authorized or permitted by applicable law, protected content may not be commercially copied, reproduced, modified, republished, distributed, licensed, sold, or otherwise exploited.
The Haven Toys name and branding must not be used in a manner that falsely suggests sponsorship, authorization, affiliation, or endorsement.
68. CUSTOMER REVIEWS AND FEEDBACK
Where available, customers may submit reviews, ratings, photographs, comments, suggestions, or other feedback.
Submissions should reflect genuine experiences and must not knowingly contain unlawful, fraudulent, infringing, malicious, threatening, defamatory, or privacy-violating material.
We may moderate or remove submissions where reasonably appropriate.
69. PUBLIC CUSTOMER SUBMISSIONS
For content intentionally submitted for public display, you grant Haven Toys a non-exclusive permission to reproduce, display, format, and use that content in connection with operating and promoting our store, subject to applicable law and our Privacy Policy.
You retain ownership rights you otherwise possess in your original content.
70. THIRD-PARTY SERVICE PROVIDERS
Haven Toys may rely on independent providers for services including:
Website technology;
Payment processing;
Communications;
Analytics;
Order fulfillment; and
Shipping.
Such providers may maintain separate terms and privacy practices.
To the extent permitted by applicable law, Haven Toys is not responsible for independent third-party conduct outside our reasonable control.
71. EXTERNAL LINKS
Our website may contain links to third-party websites or services.
Providing a link does not necessarily indicate that Haven Toys owns, controls, sponsors, endorses, or guarantees the external service.
Customers should independently review applicable third-party terms and privacy practices.
72. PROHIBITED CONDUCT
You must not:
Engage in fraudulent or unlawful transactions;
Submit unauthorized payment information;
Attempt unauthorized access to systems or accounts;
Circumvent security protections;
Introduce malware, viruses, or harmful code;
Intentionally interfere with website functionality;
Unlawfully collect personal information;
Infringe intellectual property or privacy rights;
Submit materially deceptive transaction information; or
Assist another person in prohibited conduct.
Material violations may result in access restrictions.
73. WEBSITE AVAILABILITY
Haven Toys makes reasonable efforts to maintain reliable online store functionality.
Maintenance, cybersecurity measures, software updates, technical failures, network interruptions, or third-party outages may temporarily affect availability.
Continuous or error-free operation is not guaranteed.
74. CHANGES TO PRODUCTS AND SERVICES
Haven Toys may introduce, modify, replace, suspend, or discontinue merchandise, collections, website features, or services.
Changes to future offerings do not eliminate obligations relating to completed transactions or mandatory consumer protections.
75. WARRANTIES AND CONSUMER RIGHTS
To the maximum extent permitted by applicable law, our website and digital services are provided on an “as available” basis.
Products may also carry separate warranties provided by manufacturers or suppliers where applicable.
Nothing in these Terms excludes statutory warranties, consumer guarantees, product-safety protections, or other rights that cannot legally be excluded.
76. LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Haven Toys will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from use of our website or services where such liability may lawfully be excluded or limited.
Any exclusion or limitation applies only to the extent permitted by applicable law.
Nothing in these Terms restricts liabilities, statutory rights, consumer protections, or remedies that cannot legally be restricted.
77. RESPONSIBLE PRODUCT USE
Parents, guardians, and caregivers are responsible for choosing merchandise appropriate for the intended child and following applicable supervision, age, assembly, and safety instructions.
To the extent permitted by applicable law, Haven Toys is not responsible for harm caused solely by material misuse, intentional disregard of clear warnings, use outside the intended age range, or continued use of visibly damaged merchandise.
This provision does not exclude liability that cannot legally be excluded.
78. INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify Haven Toys against reasonable third-party claims, liabilities, losses, damages, and expenses arising from your unlawful use of our services, material violation of these Terms, or infringement of another person's legal rights.
This provision does not require you to assume responsibility that applicable law requires Haven Toys to bear.
79. SEVERABILITY
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be limited or severed only to the extent necessary.
The remaining provisions will continue in effect.
80. RESTRICTION OR TERMINATION OF ACCESS
You may stop using Haven Toys at any time.
We may restrict or suspend access where reasonably necessary because of fraud, unlawful activity, serious security concerns, substantial misuse, or material violation of these Terms.
Provisions intended by their nature to survive termination remain effective to the extent permitted by applicable law.
81. RELATED STORE POLICIES
These Terms should be read together with our:
Privacy Policy
Shipping Policy
Return & Refund Policy
These policies supplement these Terms and provide additional conditions concerning their respective subjects.
82. ENTIRE AGREEMENT
These Terms together with applicable policies incorporated by reference constitute the agreement governing use of the Haven Toys online store and purchases made through it.
Our failure to enforce a provision on one occasion does not automatically waive our right to enforce that provision later.
83. GOVERNING LAW
These Terms are governed by applicable laws of the United States and, where applicable, the laws of the State of New York.
Nothing in these Terms is intended to waive, reduce, restrict, or eliminate mandatory consumer protections, statutory rights, or remedies available under applicable law.
84. CHANGES TO THESE TERMS
Haven Toys may revise these Terms periodically to reflect changes in merchandise, business operations, technology, website functionality, store policies, or applicable legal requirements.
The current version may be published through our online store with a revised effective date.
Where applicable law requires additional notice or consent regarding a material amendment, we will comply with those requirements.
85. CONTACT HAVEN TOYS
For questions regarding these Terms of Service, your order, merchandise, or use of the Haven Toys online store, please contact us:
Shop Name: Haven Toys
Address: 29 Alaska St, Staten Island, NY 10310, United States
Phone: +1 718-687-2176
Email: donovan@havenhearthonsell.store