Shipping policy
Shipping Policy
Last Updated: September 19, 2026
At Haven Toys, we want customers to know what to expect when an order is prepared and shipped. This Shipping Policy provides information about our U.S. shipping coverage, available delivery methods, shipping costs, estimated delivery times, free shipping eligibility, tracking, and procedures for handling common shipment concerns.
1. Where We Deliver
Haven Toys currently ships eligible orders to addresses within the United States only.
We do not offer international shipping at this time. Orders requiring delivery to destinations outside the United States cannot be fulfilled through our current shipping services.
Customers must provide a complete and accurate U.S. shipping address when completing their purchase.
2. Shipping Rates & Delivery Times
The following shipping options are available for eligible orders within the United States:
Shipping Method Estimated Delivery Time Rate
Express 1–2 business days $15.00
Standard 3–5 business days $8.00
Standard – Orders $70.00 and Up 3–5 business days FREE
The delivery periods above are estimates and begin after the order has been processed and transferred to the carrier.
Free Standard Shipping applies to qualifying orders with an eligible order value of $70.00 or more.
3. Standard Shipping Details
For eligible orders below the $70.00 free shipping threshold, Standard Shipping is available at a flat rate of $8.00.
The estimated delivery period for Standard Shipping is 3–5 business days after processing is complete and the package has been transferred to the carrier.
Eligible orders valued at $70.00 or more qualify for FREE Standard Shipping.
4. Express Shipping Details
Customers who prefer a faster estimated delivery service may select Express Shipping.
Express Shipping costs $15.00 and has an estimated delivery period of 1–2 business days after order processing and carrier transfer.
The free shipping promotion applies only to Standard Shipping. Express Shipping remains $15.00 regardless of the order value, including purchases of $70.00 or more.
5. Processing Before Shipment
Orders must be prepared before entering the carrier's delivery network.
During this stage, Haven Toys may:
Review and confirm order details
Prepare the purchased merchandise
Package items appropriately for shipment
Complete applicable fulfillment procedures
Arrange transfer to the shipping carrier
Order processing time is separate from the estimated delivery periods shown above.
The 1–2 business day Express estimate and 3–5 business day Standard estimate begin after the order has been processed and transferred to the carrier.
Selecting Express Shipping does not guarantee same-day processing or same-day dispatch.
6. Business Days
For purposes of this Shipping Policy, business days generally mean Monday through Friday, excluding Saturdays, Sundays, and applicable holidays.
Orders submitted during weekends or recognized holidays may begin processing on the next available business day.
All stated delivery periods are estimates only and do not represent guaranteed arrival dates.
7. Delivery Delays and Carrier Conditions
Although Haven Toys works to provide dependable shipping estimates, circumstances outside our reasonable control may affect carrier delivery schedules.
These may include:
Severe weather conditions
Transportation disruptions
Carrier network interruptions
Holiday shipping schedules
High seasonal package volumes
Regional service limitations
Other unexpected logistical circumstances
Such conditions may result in additional delivery time.
8. Providing an Accurate Shipping Address
Customers are responsible for reviewing their shipping information before placing an order.
Please verify:
Recipient's full name
Street number and street name
Apartment, suite, or unit number when applicable
City
State
ZIP code
Incorrect or incomplete delivery information may result in shipment delays, unsuccessful delivery attempts, or packages being returned to sender.
If you discover an address error after placing your order, contact Haven Toys promptly. We will make reasonable efforts to assist before shipment, but address changes cannot be guaranteed once fulfillment or carrier processing has begun.
9. Shipment Tracking
When tracking is available, customers may receive tracking information after their package has been dispatched.
A tracking number may occasionally be generated before the carrier performs its initial physical scan. As a result, tracking activity may not appear immediately.
Once tracking becomes active, customers can generally use it to review the latest available shipment progress and delivery status.
10. Orders Arriving Later Than Expected
If your package has not arrived within the estimated delivery period, please first review the latest carrier tracking information.
Weather conditions, transportation problems, carrier operations, holiday demand, or other unforeseen events may occasionally cause delays.
If your shipment appears unusually delayed, please contact Haven Toys with your order details. We will review the available shipment information and provide reasonable assistance where possible.
11. Returned or Undeliverable Orders
A package may be returned to Haven Toys if the carrier cannot successfully complete delivery.
Common reasons may include:
Incorrect delivery address
Incomplete shipping information
Missing apartment, suite, or unit details
Multiple unsuccessful delivery attempts
Other carrier-related delivery issues
If your order is returned as undeliverable, please contact us to discuss the available next steps.
Additional shipping charges may apply if reshipment is required because incorrect or incomplete delivery information was originally provided by the customer.
12. Package Marked Delivered but Not Located
If carrier tracking indicates Delivered but you cannot locate your package, please check common delivery areas such as your mailbox, porch, entrance, parcel locker, mailroom, reception area, or another secure location.
We also recommend checking with household members, neighbors, property management, or the applicable carrier.
If the package remains missing, contact Haven Toys with your order details. We will review the available delivery information and provide reasonable assistance.
13. Items Damaged During Delivery
Customers should inspect their package and merchandise promptly after arrival.
If an item or shipping package appears to have been damaged during transportation, please contact Haven Toys as soon as possible.
When possible, retain:
The affected merchandise
Original shipping box or mailer
Internal protective packaging
Shipping labels
Clear photographs showing the package and product condition
This information may help us evaluate the issue and determine the appropriate next steps.
Eligible returns, refunds, replacements, or exchanges may also be handled in accordance with our applicable Return & Refund Policy.
14. International Shipping Restriction
Haven Toys currently ships exclusively within the United States.
International delivery is not available at this time. Orders requiring shipment to destinations outside the United States cannot be fulfilled under our current shipping arrangements.
15. Updates to This Shipping Policy
Haven Toys may revise this Shipping Policy periodically to reflect changes in shipping rates, carrier services, delivery methods, fulfillment procedures, or other operational requirements.
The latest version will be published through our store with the applicable revision date.
Contact Information
For questions regarding shipping rates, free shipping eligibility, estimated delivery times, tracking information, or an existing shipment, please contact:
Haven Toys
Address: 29 Alaska St, Staten Island, NY 10310, United States
Phone: 718-687-2176
Email: donovan@havenhearthonsell.store